Frequently Asked Questions
Everything you need to know about your SINGER home appliances and sewing machines.
What is the standard shipping timeframe for large appliances?
Most large home appliances are processed within 2-3 business days and delivered via specialized freight within 5-10 business days depending on your location.
Do SINGER products come with a manufacturer warranty?
Yes, all SINGER products include a standard manufacturer warranty. Sewing machines typically carry a limited 25-year warranty, while small kitchen appliances include a 1-year limited warranty.
What is your return policy for opened items?
We accept returns within 30 days of purchase. Items must be in their original packaging with all accessories included. A restocking fee may apply to machines that have been heavily used.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer technical support for sewing machine setup?
Absolutely. We provide comprehensive online tutorials, downloadable manuals, and a dedicated customer support line to help you thread, tension, and maintain your machine.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through Klarna and Affirm for higher-priced equipment.